VAS-Software Maintenance Manager

The client is looking for a VAS-Software Maintenance Manager based in Africa.

Job Responsibilities:

• Responsible for VAS(SMSC, USSD, RBT, VMS) maintenance, include the Infra(X86 server, storage, Lan-switch, Firewall, OS, Database, VM, FS), Software.
• Responsible for local maintenance team management, include the work arrangement, skills transfer, team structure building.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) technical issue solve, rectification, daily monitoring, KPI report, Spare part replacement and customer equipment follow up.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) maintenance monthly summary report output, maintenance value presentation to customer.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) planned maintenance jobs, include the health check, DR switchover test, dust clean, emergency recovery guide and topology update, emergency recovery drilling test etc.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) maintenance document summary and update, include the cases sharing, guideness for typical issues etc.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) maintenance communication with customer, include the issue tracking, RCA report output and communicate with customer, customer satisfaction management.
• Responsible for the VAS(SMSC, USSD, RBT, VMS) domain solution architecture, analyse customer requirement, transfer the requirement to solution function, communicate with R&D to finalize the solution, guide delivery team to execute and test the solution.

Work Qualifications：

• Familiar with X86 server, Oceanstore storage, switch, Firewall, SUSE, Oracle, can do the hardware installation, make SUSE script and SQL command independently.
• Familiar with private cloud, NFV, NFVI, Fusionsphere product.
• Familiar with VAS(SMSC, USSD, RBT, VMS) product architecture, know deeply the solution, and can transfer customer requirement to technical documentation, can analyse the solution possibility, output solution archived function.
• Familiar with VAS(SMSC, USSD, VMS, RBT) Products, service flow, structure.
• Familiar with VAS(SMSC, USSD, RBT, VMS) system installation, service commissioning, integration, test and maintenance.
• Read/Write English well.
• 3 Years or above VAS project maintenance experience.