Service Customer Hotline Support Engineers

Kimberly Hume is looking for 2x Service Customer Hotline Support Engineers (One Dutch speaker & One French Speaker) to work a 6 month rolling contract based in Netherlands (Rijswijk).

Job Description:

• The L1 service provider picks up the phone from Customer

• Tries to help the customer through the troubleshooting steps and his own knowledge, which he/she learned during the trainings.
• Handle Ticket is being escalated to the L2 Engineer
• Guide customer to collect information and log according Vendor engineer require
• Assist to create the ticket for customer according procedure of Vendor

Requirements:

• Mandatory Language skills (both Dutch or French and English)
• Analytical thinker
• Eager to learn
• Proactive attitude
• Team worker
• Customer- and service oriented
• Computer use skills (Microsoft Office and other, mainly web based applications)

Please note: The client will only consider EU nationals who can join quickly.